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Free shipping over $149 (Australian Orders Only)

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Valour Gift Cards can be used Store Wide

ONLINE ORDERING FREQUENTLY ASKED QUESTIONS

ORDERING & PAYMENTS

I can’t seem to find Queensland Firebirds or Netball Queensland merchandise on your website anymore!

As of 2025, Valour is no longer the official supplier for Queensland Firebirds or Netball Queensland apparel. For information about the 2025 season’s merchandise, please contact these organisations directly.

Is there a Valour shop I can visit to try on products?
Unfortunately, no. We don’t have a storefront and cannot assist members of the public in our warehouse. All orders are placed online and sent to your selected address.
 
Where can I find your size charts?
Our size charts are based on garment measurements. You can view them here.

Can I place an order over the phone?
Absolutely! Call us on 1300 Valour or 02 8677 8559 between 9:00-4:00 on weekdays.

Why isn’t my password working for a locked collection?
We recommend reaching out to your club or association for any issues related to collection passwords, as we are not authorised to distribute them.

Do I need to create an account at checkout?
No, you can use the guest checkout option. However, creating an account will make future checkouts quicker and keep you updated on Valour’s latest news and deals.

What payment methods does Valour accept?
We accept the following:

  • Visa
  • Mastercard
  • Afterpay
  • Google Pay
  • PayPal

What if my credit card shows multiple charges?
The payment page should only process the payment once. If you see multiple charges, it may be because:

  • You clicked ‘submit’ more than once due to a slow internet connection, or

  • You navigated back to update your order details.

In either case, please contact our Customer Service Team at 1300 VALOUR, or send a screenshot of the charges to online@valoursport.com.au for assistance.


What does the ‘Merchant ID Invalid’ error message mean?

This error indicates an address mismatch when using PayPal. For security, we pass along your shipping address to PayPal for authentication. If the address matches your PayPal account, the payment will process successfully. If it doesn’t, you’ll see the ‘Merchant ID Invalid’ error message.

DELIVERY

Can I collect my order from your warehouse?

Unfortunately, no. We are unable to assist members of the public at our warehouse. Your order will be delivered directly to your selected address.

How much does shipping cost?

    • Local Standard Shipping (5-7 days): All orders under $150 receive a flat $15 shipping rate. Orders over $150 receive free shipping.

    • Express shipping (1-4 days): $25 per order. Plesae contact us on online@valoursport.com.au to arrange for express shipping.

    • Standard International Shipping (6-27 days):
      • 0.001g–1000g $30.00 AUD
      • 001g–2000g   $40.00 AUD
      • 2001g–3000g $50.00 AUD
      • 3001g–10000g $60.00 AUD
      • 10001g and up $70.00 AUD

 

Do you ship internationally?

Absolutely! We currently ship to New Zealand, the UK, the US and many European countries, with more destinations coming soon!

Which delivery service do you use?
Our preferred couriers are AusPost. For addresses outside our standard delivery zone, other couriers may be used. Typical delivery times are 5-7 days.

Can I track my order?
Yes! Once your order ships via Shippit, you’ll receive a tracking number in a shipping confirmation email. Please check your spam folder if you don’t see this email.

Where can I find information about my PSSA order?
We don’t manage the PSSA store or fulfil PSSA orders. For any PSSA-related inquiries, we recommend contacting PSSA directly.

Can I change my delivery address or cancel my order once it’s been placed?
Your delivery address may be updated depending on how much time has passed since placing the order. Contact our Customer Service team as soon as possible at online@valoursport.com.au with your order number and updated address, or call us at 1300 VALOUR.

If you’ve already received a shipping confirmation email, the order address can no longer be changed.

Can the shipping and handling fee be refunded if my club collects our bulk order from the warehouse?
Unfortunately, no. The shipping and handling fee covers packing material, staffing and administrative costs involved with processing your order. As a result, this fee is non-refundable even if you collect your bulk order from the warehouse.

What happens if my order doesn’t arrive?

If your order doesn’t arrive, please reach out to our Customer Service Team at online@valoursport.com.au for further assistance.

 

RETURNS & EXCHANGES

Can I exchange my purchase?

Certainly! Please refer to our Returns and Exchange Policy for full details on how to process an exchange.

 

Can I come to the warehouse to exchange my order?

Unfortunately, no. We don’t have a storefront and cannot assist members of the public in our warehouse.

 

SECURITY

Is it safe to use my credit card on valoursport.com.au?

Absolutely! Our website is hosted and secured by Shopify Payments, with all transactions processed through Stripe Payments Australia, an authorised agent of National Australia Bank Limited. Your credit card information is 100% safe with us.

 

PROMO CODES

How do I apply a promotional code?

Enter your promo code in the designated box at the cart stage of checkout. If the code is valid, the discount will appear, and your cart will be updated automatically. Please note, only one promo code can be used per transaction. For any issues with applying a promo code, contact our Customer Service Team on 1300 VALOUR before completing payment, as we can’t adjust the discount once the transaction is finalised.


For more information about promo codes, view our Promotions and Discount Terms.