At Valour, we’re passionate about delivering quality sportswear that you’ll love just as much as we loved creating it. If something isn’t quite right, we’re here to help with an exchange or credit. Please review our returns policy below to ensure a smooth process.
Returns & Exchange Policy | Valour
RETURNS AND EXCHANGE POLICY
GENERAL RETURNS POLICY
We accept returns for exchange or store credit up to 14 days from the date of dispatch, excluding items deemed faulty.
Key Requirements:
-
Items must be returned to Valour within 14 days of dispatch.
-
Proof of purchase is required for all returns
-
Items must be in original condition, with tags attached, unworn, unwashed and in original packaging
-
Sale items cannot be returned or exchanged unless found to be faulty
-
Returns are at the customer's expense, and Valour is not liable for pacels lost in transit. We recommend using tracked postage.
-
Allow up to 7 business days for your return to be process and credit to be applied.
FAULTY GOODS
At Valour, we stand by the quality and craftsmanship of our products. If your item has a manufacturing fault, we’re committed to making it right in line with Australian Consumer Law. Depending on the issue, we may offer a repair, replacement, or refund. Proof of purchase is required for all claims.
However, a faulty goods claim cannot be made if:
-
The item has experienced fair wear and tear.
-
The product has been modified or repaired without authorisation
-
Damage has occurred due to improper care, storage, or external factors (e.g., insect damage)
-
The item is second-hand and you are not the original purchaser.
If the issue is minor, we’ll repair the item within a reasonable timeframe to get you back in action as soon as possible.
CUSTOM ORDERS
Due to the unique nature of custom garments, Valour cannot accept returns or exchanges for customised products unless an item is faulty or was customised incorrectly per your agreement.
Customised Goods Are Non-Returnable If:
-
The item is as ordered but you've changed your mind or no longer need it (per Australian Consumer Law)
-
You find a lower price elsewhere
-
The product is damage from unreasonable use.
-
Sizing was incorrectly ordered
HOW TO RETURN YOUR ITEM
Please complete the Valour Returns Form for your region and include it with your return. Ship returns to the relevant address for your state:
NEW SOUTH WALES HQ
Valour Sport - Online Orders
Unit 11, 242D New Line Road
Dural, NSW, 2158
Valour Sport - Online Orders
Unit 11, 242D New Line Road
Dural, NSW, 2158
SOUTH AUSTRALIA WAREHOUSE
Valour Sport - Online Orders
P.O. Box 45
Daw Park, SA, 5041
Valour Sport - Online Orders
P.O. Box 45
Daw Park, SA, 5041
QLD returns should be sent to the NSW Head office.